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My Booking Portal
Our My Booking microapp empowers customers to manage their reservations, reschedule tours, and access tickets online, reducing support requests and improving satisfaction.
Client: CityTour1
Type: Laravel/Vue web app
Challenges
- Build a simple self-service portal that lets customers handle their bookings on their own.
- Create smart ways to keep customers from canceling by offering better rescheduling options.
- Make it easy for customers to upgrade their bookings with cool add-ons.
Solution
We built a self-service portal that puts customers in control while keeping them happy. Here's what we did:
- Easy Booking Management: Customers can view, change, or cancel their bookings with just a few clicks.
- Smart Cancellation Handling: Instead of losing customers, we offer sweet deals to reschedule instead of cancel.
- Simple Upgrades: We made it super easy to add cool extras to any booking.
- Live Updates: Customers see available slots and options instantly when they make changes.
Results
The self-service portal made a huge difference in how customers manage their bookings:
- Customer service team got way fewer calls about booking changes.
- More customers chose to upgrade their bookings when they saw the options.
- Many customers wanted to cancel ended up rescheduling instead.
Eiffel Tower Tours
Precision-engineered WordPress solution for Eiffel Tower Tours - optimized for speed, SEO, and effortless bookings.
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